Returns

Minikrautuvas.lt Equipment Warranty and Return Policy

1. Warranty Obligations

All Minikrautuvas.lt equipment is covered by a 24-month quality warranty as provided for in the Civil Code of the Republic of Lithuania. In addition, the manufacturer’s commercial warranty applies, which is valid for 12 months or up to 1,500 engine-hours (whichever comes first).

• Covered Systems: Commercial warranty service applies to the full functionality of all components and systems.

• Exclusions: The warranty does not cover parts subject to normal wear and tear (e.g., filters, hydraulic hoses, tracks, sprockets, rollers).

2. Conditions for Maintaining the Warranty

The commercial warranty remains valid only if the maintenance schedule at the Minikrautuvas.lt service center is strictly followed:

• Maintenance Schedule: Initial service is performed after 40 engine-hours (m/h). Thereafter, engine oil and filters are changed every 100 m/h, and hydraulic oil and its filter are changed every 300 m/h.

• Consumables: Only original or Minikrautuvas.lt-certified oils and filters must be used.

• Violations of Terms: Deviations from the maintenance schedule, unauthorized software modifications (chipping), changes to hydraulic pressure, or other unauthorized design modifications will void the commercial warranty.

3. Warranty Service Procedure

1. Notification: Any detected malfunction must be reported via email to info@minikrautuvas.lt no later than 48 hours after discovery.

2. Delivery: The buyer is responsible for transporting the equipment to the service center at their own expense.

3. Diagnostics: Performed within 5 business days. If the defect is not covered by the warranty, the customer pays a diagnostic fee of 80 € (+ VAT).

4. Repair Timeframe: Provided the necessary parts are in stock, repairs take up to 15 business days. This timeframe may be extended in the event of supply chain disruptions or force majeure.

4. Right to Cancel the Contract Within 14 Days (Distance Selling)

The buyer has the right to cancel a contract concluded remotely within 14 calendar days.

• Technical requirements: The equipment must be in good working order, clean, complete, and have a wear rate not exceeding 2 m/h.

• Depreciation: If the mileage exceeds 2 m/h or there are cosmetic defects, the refund amount is reduced by 1% for each additional motor hour or defect.

• Exceptions: Items manufactured to individual order, used for more than 8 m/h, or lacking CE conformity certificates are non-returnable.

• Logistics: The buyer is responsible for return shipping costs.

5. Refund Timelines

Upon termination of the contract, refunds will be processed within the following timeframes:

• Via SEPA bank transfer: within 1–3 business days.

• Through the leasing company: within 5–15 business days from confirmation of the financing contract’s cancellation.

6. Transportation Costs

Any transportation of equipment to the Minikrautuvas.lt service center and back—whether for warranty repairs or product returns—is covered solely by the customer.

7. Abuse Prevention and Additional Rules

• Mileage Recording: When the equipment is handed over and returned, the odometer readings are documented in photographs. If the mileage exceeds 2 m/h without prior approval, the return may be rejected.

• Storage Fee: If the equipment is not picked up within 5 days after repairs are completed, a storage fee of 20 € per day will be charged.

• Re-delivery: If the buyer refuses to accept the delivered shipment, re-delivery costs 1.50 €/km (minimum charge: 150 €).

• Unjustified chargebacks: If the customer initiates an unjustified chargeback, they agree to cover 100% of the amount plus a 20% administrative fee.

8. Transfer of Risk and Title

Title and full liability for the condition of the equipment (damage or loss) pass to the buyer upon signing the invoice, CMR, or waybill.

9. Dispute Resolution

In the event of any disputes, we encourage you to first contact the Minikrautuvas.lt team directly. If a resolution cannot be reached, the consumer has the right to contact the State Consumer Rights Protection Authority (VVTAT) or use the EU Online Dispute Resolution (ODR) platform.

10. Contact Information and Legal Compliance

For warranty service and returns, please contact:

• Email: info@minikrautuvas.lt

• By phone: +370 685 34341

Minikrautuvas.lt operates in strict compliance with the laws of the Republic of Lithuania and the European Union, ensuring transparent and fair cooperation.